What is Ticket Management?
Is TicketOS a software or a service?
Will my Company's data be secure?
For that matter, will my tickets be secure?
Why should my Company care about Ticket Management?
Why should I choose TicketOS to manage my tickets?
What differentiates you from others trying to do Ticket Management?
What are the different TicketOS product categories?
How long will it take to launch TicketOS at my company?
How much does TicketOS cost?

What is Ticket Management?

Ticket management is the way in which corporations automate, centralize and track their sports and entertainment ticket inventory. Corporations secure this inventory through several different channels:

• Sponsorships:
  Through normal marketing relationships and sponsorships, corporations receive sports and entertainment tickets as part of their sponsorship or marketing packages.
• Season Ticket Purchases:
  Corporations often buy sports and entertainment tickets directly from teams and venues for use in client entertainment and employee reward and recognition. These tickets are usually bought in the form of season tickets for different teams within the respective local markets.
• Luxury Seats / Club Seats:
  Luxury Seats and/or Club Seats are bought by corporations primarily for client entertaining and client retention. The main purposes of Sport and Event Ticket Management are generally to increase visibility into what tickets a corporation owns, to determine what the proper business conduct should be when utilizing tickets, and to figure out how to get the most value out of the ticket and sponsorship investments your company has made. TicketOS can help you in all of these areas.

Is TicketOS a software or a service?

Both. TicketOS is a web-based software, hosted by us, which allows a Corporation's tickets to be loaded in and managed from any PC anywhere in the world. TicketOS is also a service in that we can physically manage your tickets and do all of the physical loading of ticket inventory, fulfillment and shipping of the tickets, and customer service necessary to support your Company's associates as they make purchases. In addition, TicketOS provides other services such as Portfolio Management that help you get the most out of your ticket and sponsorship assets.

Will my Company's data be secure?

Absolutely. We host our TicketOS application in a state-of-the-art facility with all of the latest software and security controls. In addition, the physical location of TicketOS servers is controlled-access, has video monitors, etc to ensure that your data is not only monitored 24/7 but also secure with only authorized personnel being given access.

For that matter, will my tickets be secure?

Of course. As part of the core business at RazorGator (parent company of TicketOS), we house thousands of tickets at any given moment in time worth several millions of dollars. As part of our TicketOS Full Service platform, we would take physical control of your tickets and lock them up in our super-secure vault in our headquarters, which we would utilize as our centralized command-and-control center for managing and distributing your tickets. We have gone through countless security audits, so your tickets are safe.

Why should my Company care about Ticket Management?

A lot of reasons. First, with the new regulatory climate we find ourselves in (Sarbanes-Oxley or SOX or SarBox, NYSE and NASD gift and entertainment regulations, etc), companies are being forced to lock down in ever increasing detail what their employees are doing with Company-owned assets. Second, through mergers and acquisitions, or general organic growth, it is difficult to ascertain which departments control what sponsorships and own what quantities of tickets - much less how they are being used. Ticket Management can help increase visibility into your ticket inventory. Third, every corporation wants to drive out as much cost and waste as possible, while still maximizing corporate revenue goals. TicketOS can be invaluable in determining utilization of ticket assets and therefore help in steering these assets to more profitable channels, as the Company sees fit.

Why should I choose TicketOS to manage my tickets?

That's easy. Here's why:

1. RazorGator has 25 years in the ticketing business, with one of the biggest brands out there.
2. Major, market-changing relationships with the biggest names in the sports and entertainment marketplace, including:
   • Bank of America
   • Citigroup NCAA
   • Men's Final Four Basketball Tournament
   • Rose Bowl
   • Football Teams: Seahawks, Eagles, 49ers, Raiders, Rams
   • Expedia
   • Fox Sports
   • Yahoo! Tickets
3. We're stable. Year on year revenue growth of over 100% for the last three years, as well as venture capital investment from the biggest and best firms in the VC world:
   • Kleiner Perkins Caufield and Byers
   • Oak Investment Partners
   • Steamboat Ventures (Walt Disney Co.)
4. Proprietary Tickets: None of our competitors even come close to our level of sophistication in terms of pricing, yield management and customer service. RazorGator, parent company of TicketOS, is the only company of its scale and size that invests in its own ticket inventory across the spectrum of sports and entertainment events. Bottom Line: We put our own money where our mouth is and we have been hugely successful doing it. We can do the same for you.
5. Investment: We have a dedicated team of offshore developers doing nothing else but managing our TicketOS ticket management platform. This means that TicketOS is a living, breathing product that is constantly being improved upon and expanded. You will realize the benefit of all of this development as we automatically version and upgrade your product.

What differentiates you from others trying to do Ticket Management?

That's easy. Here's what sets us apart:

1. Digital Ticketing: No other company has the ability to deliver electronic tickets through their platform, while still leveraging the business controls and approval hierarchies of our TicketOS ticket management software. Digital tickets save you money on shipping and allow for maximum flexibility when it comes to last minute, 'game-day' decisions.
2. TicketOS Concierge^SM: RazorGator, parent company of TicketOS, owns lots of tickets. Your company can have access to these premium seats at better prices than anywhere else in the market. What's best is that you can still track and report on your Company's usage of external tickets and thereby make smarter decisions about how you buy tickets and negotiate sponsorships for the future.
3. Ticket Resales: RazorGator has one of the biggest brands in ticketing and on the Web in general. We've got the channels to help you sell any unused or unwanted tickets. This way, you can justify keeping your season tickets even if you're not utilizing them 100%. TicketOS provides you with the ability to realize return on your investment from tickets that would otherwise have ended up in the trashcan.
4. Portfolio Management:  We are experts in what we do.  We know tickets and we know customer service.  You want to gain higher visibility and control over your ticket inventory.  You also want to see if you can get more value out of your assets.  Our Portfolio Managers (you'll get one completely dedicated to your account) will analyze your ticket utilization, your contracts, and your Company's business rules to come up with a customized plan that will help you leverage your ticket and sponsorship expenditures, ensure you are saving the most money, and getting the greatest value out of your tickets and sponsorship assets.

The TicketOS ticket management platform was conceived and created to provide maximum flexibility for any organization wanting to manage its ticket inventory. So, we created a few different versions to help you get exactly what you want out of a ticket management platform:

TicketOS Full Service^SM:  RazorGator will handle the physical handling of your tickets, including fulfillment, shipping and customer service.  All of this is handled out of our U.S. offices in Los Angeles (HQ), Atlanta, and Phoenix.

TicketOS Self Service^SM:  For companies that prefer to hang on to their own tickets and manage these assets themselves, we provide a self-service feature.  You get all the benefits of TicketOS, but without the ancillary services that we can provide.  You load up your own inventory into the system, fulfill and support your own employees. You can still take advantage of our Portfolio Managers and our TicketOS Concierge product if you want too, but the idea is that you remain in control.

TicketOS Concierge^SM: This product is useful for most companies.  We all know your employees are purchasing tickets and entertaining clients utilizing tickets procured outside the Corporation.  TicketOS Concierge allows you to cut costs via discounts, as well as gives you access to exclusive TicketOS-only inventory, while still retaining all of the control and compliance features that TicketOS offers.

How long will it take to launch TicketOS at my company?

Not long, this usually depends on you. We are experts at this, so we can have you up and running over a weekend. However, we usually take as much time as it takes to understand your business and your workflows so that we can configure the many parameters of TicketOS to seamlessly incorporate into your daily business environment. This takes detailed and in-depth discussions with several members of your organization, as well as some fine-tuning after launch. Realistically, we like to say it takes from 4 - 6 weeks from the signing of a contract until implementation. This includes all of the due-diligence, the auditing of your inventory, loading and allocation of inventory and launch of the service. It sounds like a lot, but it's pretty painless. Trust us.

How much does TicketOS cost?

Well that's always the question isn't it? While its impossible to say exactly how much its going to cost without having talked to you first (it's kind of like asking how much does it cost to build a house. It depends, right?) we can give you some idea of how any deal will be structured. First off, we have to determine how much configuration your Company will require to make TicketOS work for you. If it's a lot, then there will be some kind of Setup Fee involved. If no configuration is required (off-the-shelf, if you will) then there is usually no Setup Fee at all. Second, we charge a Per-Ticket-Fee which is entirely dependent upon the number of tickets you hold, as well as what kind of services you will require. The more services that you want, the higher the Fees. However, the more you utilize the other TicketOS and RazorGator services - like Resale and TicketOS Concierge - the more we will discount your fees. There is also likely to be some small Maintenance Fee so we can continue to provide you with upgrades. So, as you can see this is all a long way of saying: It depends. Call us, we promise you that you won't regret it.