FAQs

Q?

What is ticket management?

A.

Ticket management is the way in which corporations automate, centralize, fulfill, and track their sports and entertainment inventory. Companies typically acquire assets in three ways: sponsorship, season purchases, and ad-hoc purchases made through outside sources.

Q?

What is TicketOS?

A.

TicketOS is an internet "software as a service" (SaaS) that allows a corporation's assets to be loaded in and managed from anywhere in the world. TicketOS also has a service component that can be utilized to outsource the management of your physical tickets, load your ticket inventory, fulfill and ship the tickets, and provide customer support to your users. Lastly, TicketOS can be the sole Web-based source for your ad-hoc sports and entertainment ticket purchases.

Q?

Why should my company care about ticket management?

A.

Here are four distinct reasons:

  • Measuring utilization rates for season tickets and sponsorships is critical to measuring ROI against marketing spends.
  • Managing assets manually is time-consuming and error-prone.
  • Your employees need the best visibility possible into your programs. Most companies stash tickets in drawers and manage them with spreadsheets, which don’t provide the visibility that executives and salespeople require in order to utilize these assets effectively.
  • Compliance and regulatory standards (Sarbanes-Oxley, NYSE and NASD gift and entertainment regulations, etc.)require companies to report on and audit in detail what their employees are doing with company assets.

Q?

Will my company’s data be secure?

A.

Yes. We host our TicketOS application in a top tier, secure hosting facility with all of the latest software and security controls. In addition, the TicketOS data center is access-controlled to ensure that your data is not only monitored 24/7, but also secure against unauthorized access. We have surpassed the information security requirements of our most stringent Fortune 100 clients.

Q?

Can TicketOS be used if my company only wants to buy new tickets?

A.

Yes. TicketOS Concierge can serve as your company’s Web-based ticket procurement system. You get the advantage of automated reporting, optional automated approval authorizations, and all the other visibility and control benefits of TicketOS.

Q?

How long will it take to launch TicketOS at my company?

A.

TicketOS can be up and running for your business users within days.

Q?

Does the software have reporting capabilities?

A.

TicketOS has countless reports built-in such as ticket inventory reports, financial reports, utilization reports, venue usage reports, and many more. In addition, a powerful, “roll-your-own” custom reporting tool allows you to design new reports and alter existing ones in virtually any imaginable way.

Q?

Is the system customizable so the Web pages will have our corporate look and feel?

A.

Yes. Your site will feature your logos, color schemes, etc., so your employees feel they are buying from an internal corporate site.

Q?

Does the software have managerial approval processes?

A.

Yes. A robust approval workflow is available. Many customers utilize this feature to control costs and ensure compliance with company and regulatory policy.